Monday, November 9, 2009

100 things restaurant staffers shouldn't do

I ran across this blog at the New York Times a few days ago and loved it. There are a number of so so basic items and a few odd balls, but they add up to great ideas. The link to the first 50 is http://boss.blogs.nytimes.com/2009/10/29/one-hundred-things-restaurant-staffers-should-never-do-part-one/ while the second half is at http://boss.blogs.nytimes.com/2009/11/05/one-hundred-things-restaurant-staffers-should-never-do-part-2/. The
comments after these are also as odd as some of the comments. Some of my favorites are

18. Know before approaching a table who has ordered what. Do not ask, “Who’s having the shrimp?”

98. Do not wear too much makeup or jewelry. You know you have too much jewelry when it jingles and/or draws comments.

Every owner, manager and server should read these and do these. These apply to casual dining, family dining and finer dining. If a fine dining restaurant needs these, it has already probably failed.

I would add my own ideas. One of which is: dress your servers like you want the diners to be dressed. Never have your diners better dressed than the servers (Francesca's?). Also have your management dressed better than your staff.

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